City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

Ways To Pay

City of Lubbock Utilities offers our customers several convenient ways to pay your bill:

  • Customer Service
    24-Hour Walk-Up Pay Station
    Pay on the go! Use the outdoor automated kiosk at 1401 Avenue K to pay by cash, check, debit or credit card 24 hours a day, 7 days a week.
  • Online
    Online
    Log into your City of Lubbock Utilities account from any device to see your account details and pay using your bank account, debit or credit card.
    Manage My Account
  • Online
    Online (No Registration)
    You can make a one-time EZ-PAY online payment by scanning the QR code on your bill or visiting the EZ-PAY website. Now accepting Apple and Google Pay!
    EZ-PAY
  • Customer Service
    Automatic Payments
    To set up a recurring monthly payment for your City of Lubbock Utilities account, log in to your account and click Auto Pay or call 806-775-2509.
  • Call
    By Phone
    Call 806-775-2509 with your bank information or debit or credit card and follow the prompts.
  • Walk In
    Indoor Pay Stations
    Pay using one of our automated self-service kiosks in the lobby at 1401 Avenue K.
    Lobby hours are M-F, 8 a.m.- 5 p.m.
  • Payments
    Western Union
    Visit one of the many authorized payment centers around Lubbock to pay by cash, debit card or money order.
    View All Authorized Payment Centers
  • Email
    By Mail
    Mail your check or money order to:
    City of Lubbock Utilities
    P.O. Box 10541
    Lubbock, TX 79408-3541

Please Note

  • Payments will be processed within two business days.
  • Drop box payments received after 4 p.m. will be processed next business day.
  • If your services have been disconnected for non-payment, please call 806-775-2509. Services will be restored during regular business hours up to 9 p.m. upon receipt of payment.
  • Currently, credit or debit cards and e-check payments made over the phone or online are limited to $2,500 in a 7-day period and ACH (payments made by Check using Checking or Savings account) is $1,000,000.
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates