City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

We've Moved!

1401 Ave K Map

City Of Lubbock Utilities Customer Service Center Moves to 1401 Avenue K

The City of Lubbock Utilities Customer Service Center is now located at 1401 Avenue K, directly southeast of Citizens Tower. Customer street parking is available along Avenues K and L between 13th and 15th streets.

From 8 a.m. to 5 p.m., Monday through Friday, customers of City of Lubbock water, wastewater, stormwater, solid waste and Lubbock Power & Light electric service can visit the Customer Service Center lobby to speak with a representative about their account or use one of the automated self-service kiosks to make a bill payment. Before visiting, customers should check the City of Lubbock Utilities website for the latest COVID-19 information and safety measures.

In the coming weeks, an outdoor automated kiosk will be installed at 1401 Avenue K so customers can make in-person payments 24/7. Until then, the existing drive-thru kiosk at 1301 Broadway will remain open. The kiosks accept cash, credit, debit and check payments.

Customers can manage their account from home or on-the-go by signing in to their online account. Once signed in, customers can view and pay bills, review 24 months of billing history, set up recurring automatic payments and budget billing, and manage multiple accounts in one place. Other payment options include: 

  • By phone (806-775-2509)
  • By mail (P.O. Box 10541, Lubbock, TX 79408)
  • Western Union payment centers located inside Amigos, United Supermarkets, and Market Street also currently remain open. 

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates