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  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

Customer Confidentiality

City of Lubbock Utilities takes the protection of customer information very seriously.  We closely adhere to all federal and state law and guidelines as it relates customer privacy. 

Under Section 182 of the Texas Utilities Code, customer information is considered confidential. 

LP&L hereby notifies its customers that they have the right to request the disclosure of their address, telephone number, social security number and any information relating to the volume or units of utility usage and the amounts billed to or collected from them for utility usage, as contained in our records. 

To request disclosure of information, please fill out, print, sign and submit the appropriate form(s) below. 

  • Customer Service
    Disclosure of Personal Information
    Notice of right to request disclosure of personal information and form to request disclosure
    Download 125.143 KB PDF
  • Online
    Customer Forms
    View all available customer forms.
    View all Customer Forms
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates