*Our interactive phone system lets you manage your account without waiting to speak with a representative. Please have your 10-digit account number when you call.
Text or email: CustomerFirst@CityOfLubbockUtilities.com
Customer Service Center:
1401 Avenue K
Lubbock, TX 79401
Regular business hours for our customer service phone line and Customer Service Center are:
8 a.m. – 5 p.m., Mon. – Fri.
Please note the City of Lubbock Utilities Customer Service Center is closed in observance of the following holidays: New Year’s Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Friday after Thanksgiving, Christmas Eve, Christmas Day.