Phone: 806-775-2509
*Our interactive phone system lets you manage your account without waiting to speak with a representative. Please have your 10-digit account number when you call.
Text or email: CustomerFirst@CityOfLubbockUtilities.com
Customer Service Survey:
We strive to create excellence in customer satisfaction. Because you and your opinion are very important to us, we have prepared this survey to help us identify the areas we can better serve our customers. Considering your previous experience with our call center, if any, please answer the questions in the short survey linked here.
Customer Service Center:
1401 Avenue K
Lubbock, TX 79401
Regular business hours for our customer service phone line and Customer Service Center are:
8 a.m. – 5 p.m., Mon. – Fri.
Please note the City of Lubbock Utilities Customer Service Center is closed in observance of the following holidays: New Year’s Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Friday after Thanksgiving, Christmas Eve, Christmas Day.