City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

Contact City of Lubbock Utilities

City of Lubbock Utilities Customer Service

Phone: 806-775-2509

*Our interactive phone system lets you manage your account without waiting to speak with a representative. Please have your 10-digit account number when you call.

Text or email: CustomerFirst@CityOfLubbockUtilities.com

Customer Service Center:
1401 Avenue K 
Lubbock, TX 79401


Regular business hours for our customer service phone line and Customer Service Center are:

8 a.m. – 5 p.m., Mon. – Fri.

Please note the City of Lubbock Utilities Customer Service Center is closed in observance of the following holidays: New Year’s Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Friday after Thanksgiving, Christmas Eve, Christmas Day.

City of Lubbock Utilities Mailing Address and Fax

Mailing Address:
City of Lubbock Utilities
P.O. Box 10541
Lubbock, TX 79408-3549

Fax: 806-741-1069

Reporting Outages

Click here for more information on reporting outages

Electric 24-hour Emergency Service:
Text or email your name, address and outage information to LightsOut@LPandL.com or call 806-775-2509.

Due to increased call volume in the event of an outage, customers may experience longer than normal hold times. We encourage customers to text or email.

Water 24-hour Emergency Service:
Call 806-775-2588.

Street Light Outage Service:
Call 3-1-1 or send a text or email to Streetlights@mylubbock.us.

Careers

Click here to view job openings and career opportunities with City of Lubbock and City of Lubbock Utilities.

 

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates