City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

Customer Forms

To submit a form to City of Lubbock Utilities, please click the appropriate download link, save the file to your computer, and type in your information. Once you have completed the form, simply print it, sign it (if applicable) and submit it by mail, fax, or in-person.

By mail:

City of Lubbock Utilities
P.O. Box 10541
Lubbock, TX 79408-3541

In person:

City of Lubbock Utilities Customer Service Center
1401 Avenue K
Lubbock, TX 79401

By fax:

806-741-1069

Forms will be accepted in person during regular business hours, 8 a.m. – 5 p.m., Mon. – Fri.

  • Customer Service
    Add Financially Responsible
    Add a financially responsible to customer account
    Download 123.874 KB PDF
  • Customer Service
    Default Customer Agreement
    Landlord agreement for services to revert on move out.
    Download 328.504 KB PDF
  • Customer Service
    Default Customer Cancel
    Cancel landlord agreement.
    Download 164.923 KB PDF
  • Online
    Interconnection Agreement for Customer-Owned Renewable Generation
    Customer request to interconnect its Customer-owned renewable generation to COLU’s electrical service grid at the Customer’s presently metered location.
    Download 1.337 MB PDF
  • Payments
    Project Helping Hand Pledge
    Authorization to add a donation to your utility bill each month to help the needy pay their utility bills.
    Download 144.356 KB PDF
  • Customer Service
    Disclosure of Personal Information
    Notice of right to request disclosure of personal information and form to request disclosure
    Download 125.143 KB PDF
  • Customer Service
    Customer Information Representation Release
    Affidavit of customer representation and release
    Download 127.003 KB PDF
  • Electric
    Advanced Electric Meter Opt-Out Form
    Opt-out of advanced electric metering
    Download 182.513 KB PDF
  • Customer Service
    Residential Chronic Condition or Critical Care
    Obtain designation of Critical Care or Chronic Condition status
    Download 55.193 KB PDF
  • Customer Service
    Non-Residential Critical Load
    Facilities that, for health and safety reasons, require continuous electric service
    Download 109.237 KB PDF
  • Customer Service
    Energy Assistance Form
    For agencies that pledge energy assistance for customers.
    Visit
  • Customer Service
    Letter of Credit Form
    Get a credit reference from City of Lubbock Utilities for another utility provider.
    Visit
  • Email
    Question/Comment Form
    Submit questions or comments to City of Lubbock Utilities.
    Visit
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates