City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

About Us

What is City of Lubbock Utilities?

City of Lubbock Utilities provides consolidated and coordinated meter reading, customer service and monthly billing for all city-owned utility services:

  • City of Lubbock Water and Wastewater
  • City of Lubbock Stormwater 
  • City of Lubbock Solid Waste 
  • Lubbock Power & Light Electric Service
What are the benefits to customers?

Customers can access and manage all of their utility accounts in one easy place. The City of Lubbock Utilities website and customer portal provide expanded customer payment options and additional e-bill functionality, and allow for easy account management 24 hours a day, 7 days a week. 

The Customer Service Center at 1401 Avenue K is open from 8 a.m. to 5 p.m. Mon. though Fri. Customers can speak with a customer service representative about their account, or use one of the automated self-service kiosks to make a payment. The kiosks accept cash, credit, debit and check payments. The kiosks do not make change. Any amount paid over the amount due will be applied to the customer's next statement.

There is also a self-service kiosk located outside of the building located on 1401 Avenue K, which is available 24/7.

Will I need to create new accounts?

If you previously registered your account with Lubbock Power & Light, you can use the same information to sign in. If you aren’t already registered, you can sign up to manage your account online, or you make a one-time online payment (no registration required) using our EZ-Pay service. You will need your 10-digit account number to use EZ-Pay.

How can I find out more information?

If you have questions or need help managing your online account, simply contact us:

 Phone: 806-775-2509

 Text or email: CustomerFirst@CityOfLubbockUtilities.com

 

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-PAY
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates